Terms of Use

Governing Entity: The Saundra Goldman Literary Edge (“Saundra Goldman,” “we,” or “us”)

Binding Nature: By purchasing, accessing, or participating in any Saundra Goldman product, service, membership, tool, or experience (collectively, the “Services”), you (“Client,” “Participant,” or “User”) agree to be bound by these Master Terms of Use and any applicable Product Addendum. These terms are legally enforceable and intended to protect both you and Saundra Goldman.

1: GENERAL SCOPE & STRUCTURE

These Master Terms apply to all Saundra Goldman offerings unless expressly superseded by a specific Product Addendum. Product Addenda (organized by product and accessible from this page) provide offer-specific terms including deliverables, payment structures, refund eligibility, and access rights.

When applicable, the Addendum and these Master Terms operate in tandem. The Addendum will control only where expressly different; otherwise, both apply together.

You agree to read the Master Terms and any relevant Product Addendum in full before purchase. By proceeding with payment or accessing any content, you confirm you have read, understood, and agreed to be legally bound.

2: INTELLECTUAL PROPERTY, LICENSE & PROHIBITED USES

2.1 Ownership

The Saundra Goldman Literary Edge retains all copyrights, trademarks, trade secrets, licenses, and other intellectual property rights in any original or derivative work created in connection with the Services. This includes, without limitation: videos, modules, audio recordings, written documents, downloadable files, community materials, training resources, sales copy, digital tools, proprietary systems and processes, and any other original content or materials provided.

Nothing in this Agreement transfers ownership of any intellectual property from The Saundra Goldman Literary Edge to Client. All rights not expressly granted are reserved.

2.2 License Grant

Upon purchase or authorized access, The Saundra Goldman Literary Edge grants Client a limited, revocable, non-exclusive, non-transferable license to use the Content solely for personal or internal business purposes, as permitted under these Terms.

2.3 Prohibited Uses

Without prior written consent from The Saundra Goldman Literary Edge, you may not:

Copy, edit, distribute, or reproduce Content;
Share Content with anyone who has not purchased the Services;
Claim authorship of Saundra Goldman Content;
Incorporate Content into products, programs, or trainings for resale;
Use Content for client delivery, team-wide implementation, or corporate training without a separate license;
Share login credentials or purchased materials with any other person or entity.

2.4 Enforcement

Saundra Goldman actively monitors for unauthorized use. Any violation may result in immediate access revocation without refund, legal action, and pursuit of all available remedies.

2.5 Access Limitations

Unless expressly authorized in writing:

All Services are licensed for one individual;
Login credentials must not be shared;
Multi-user or corporate licenses require a separate agreement;
Purchasing with the intent to resell or distribute access is prohibited.

Any violation of this Section may result in immediate suspension or termination of access without refund, and may trigger legal action.

2.6 Gifted Access

Complimentary access, when offered:

Is non-transferable and may be revoked for misuse, inactivity, or breach;
May exclude paid-level support, bonuses, or updates unless stated;
May expire on a stated date unless purchased;
Cannot be gifted to a third party without written approval.

Any misuse of gifted access, including unauthorized sharing, resale, or use beyond the permitted scope, will result in immediate revocation without refund and may trigger legal action.

3: PAYMENT TERMS & CHARGEBACK POLICY

3.1 Payment Authorization

By completing a purchase, you authorize The Saundra Goldman Literary Edge to process the full transaction amount according to the payment terms displayed at checkout and in the applicable Product Addendum. All prices are in USD unless otherwise specified.

Payments are processed through secure third-party processors. You are responsible for ensuring that your payment method and billing information remain current and accurate throughout the payment period.

3.2 Installment Plans

If you select a payment plan:

All installments must be paid in full, regardless of participation, satisfaction, or completion of the Service.
You authorize automatic charges to your payment method per the agreed schedule.
Failed payments must be resolved within five (5) calendar days of notice. After two failed attempts with no response, your account may be suspended and the balance sent to collections.
Suspension or termination for non-payment does not cancel your obligation to complete the plan.

3.3 Non-Payment

Overdue payments not remedied within the grace period may result in:

Suspension or permanent revocation of access without refund.
Withholding of deliverables, bonuses, or ongoing support.
Collection of the remaining balance through legal means, including third-party agencies.

3.4 No Withholding

You may not withhold or offset payments for any reason, including dissatisfaction, disputes, or delivery delays, unless required by law.

3.5 Chargebacks

Before initiating a chargeback, you must submit a written request to [email protected] and allow seven (7) business days for resolution. Unwarranted chargebacks are a material breach of this Agreement and may result in:

Immediate termination of all Services.
Dispute of the chargeback with full documentation.
Reporting of misuse to payment processors and relevant authorities.
Recovery of any chargeback fees, costs, or damages.

3.6 Taxes & Currency

You are solely responsible for all taxes, duties, and currency conversion fees related to your purchase. Payments must be made in the currency specified at checkout.

4: REFUND POLICY

4.1 General Policy

Unless expressly stated in a Product Addendum, all sales are final and non-refundable. By purchasing a Service, you acknowledge that you have reviewed the program description and deliverables, understand that digital and/or live components are provided on an immediate-access basis, and waive any right to rescind or cancel your purchase except where otherwise required by law.

4.2 Conditional Guarantees

If a Service offers a conditional guarantee, the eligibility requirements will be set forth in the relevant Product Addendum and are binding. To qualify, you must meet all stated conditions, which may include:

Completing all assigned coursework, templates, and exercises.
Attending or viewing all required training calls.
Submitting proof of implementation in the requested format.
Meeting any stated deadlines.

Failure to meet these requirements automatically voids eligibility.

4.3 Refund Requests

Where a conditional guarantee applies, you must:

Submit your request in writing to [email protected] by the deadline in the Product Addendum.
Provide your full name, purchase email, and proof of completed work as required.
Saundra Goldman will review and respond within ten (10) business days. Approved refunds will be processed in the original payment method within thirty (30) days of approval.

4.4 Non-Qualifying Situations

Refunds will not be granted for:

Change of mind or personal circumstances.
Failure to participate, attend calls, or access materials.
Dissatisfaction based on personal preference where deliverables match the program description.
Claims made after the stated refund window.
Ineligibility caused by missed deadlines or incomplete submissions.

4.5 Payment Plan Obligations

If a refund request is denied, you remain financially responsible for all remaining payments in any active payment plan.

4.6 Final Determination

All refund determinations are made at the sole discretion of The Saundra Goldman Literary Edge. A prior approval does not create any obligation or precedent for future cases.

5: ACCESS & DELIVERY

5.1 Delivery Methods

Saundra Goldman Services may be delivered through:

Live sessions via video conferencing platforms such as Zoom.
Recorded modules, audio trainings, or masterclasses.
Digital portals or learning platforms such as Kajabi.
Downloadable materials including templates, workbooks, scripts, and checklists.

The specific format for each Service will be identified in the applicable Product Addendum or at checkout. Saundra Goldman may change delivery methods, including transitioning to different platforms, provided that the core content remains accessible for the stated access period.

5.2 Access Timelines

Unless otherwise stated in the relevant Product Addendum:

Digital products include a minimum of six (6) months of access from purchase.
Memberships remain accessible only while payments are current.
Live programs or cohorts may have time-limited access to replays or portals as stated in onboarding materials.

Where lifetime access is stated, “lifetime” refers to the lifetime of the program, meaning the period during which it is actively offered and supported by Saundra Goldman. Saundra Goldman may retire or discontinue a program at any time with at least thirty (30) days’ notice to affected participants.

5.3 Replay and Recording Availability

Where live sessions are recorded, replay access and expiration dates will be stated in the Product Addendum or onboarding materials. Saundra Goldman is not responsible for replay availability if third-party platforms experience technical failures beyond our control.

5.4 Content Updates and Retirements

Saundra Goldman may update, replace, or remove outdated, inaccurate, or incompatible materials at any time without obligation to provide prior versions. If a Service is retired, any guaranteed or lifetime access will end upon retirement, subject to the notice period in Section 5.2.

5.5 Monitoring and Compliance

Saundra Goldman may monitor portal usage, downloads, and community participation to ensure compliance with licensing and access restrictions outlined in Sections 2 and 3. Accounts found in violation may be suspended or terminated without refund.

6: PLATFORM DEPENDENCIES

6.1 Use of Third-Party Platforms

Many Saundra Goldman Services are delivered or supported through third-party platforms and tools, including but not limited to Kajabi, Zoom, Slack, ManyChat, Instagram, Meta, Vimeo, and Google Drive (“Third-Party Platforms”). Access to certain Services may require you to create, maintain, and log in to accounts on these platforms.

6.2 Platform Availability and Changes

Saundra Goldman is not responsible for:

Downtime, outages, interruptions, or slow performance on Third-Party Platforms.
Removal or modification of features, tools, or functionality by a Third-Party Platform.
Termination, suspension, or restriction of your account on a Third-Party Platform for any reason.
Policy or technical changes that limit or alter your ability to access certain features or content.

If a Third-Party Platform discontinues, changes, or restricts its service in a way that affects the delivery of a Saundra Goldman Service, Saundra Goldman may, at its sole discretion:

Transition the Service to an alternative platform or delivery method.
Provide an equivalent replacement resource.
Retire the affected component without refund, provided that the core deliverables of the purchased Service remain available during the stated access period.

6.3 Compliance with Platform Terms

Your use of Third-Party Platforms is subject to their respective terms of use, privacy policies, and community guidelines. It is your responsibility to review and comply with those terms at all times. Saundra Goldman will not be liable for your violation of a Third-Party Platform’s policies or for any resulting loss of access.

6.4 Dependency on External APIs and Integrations

Some Services may rely on external APIs, automation tools, or social media integrations. Saundra Goldman does not guarantee that these integrations will remain functional indefinitely and is not liable for any changes to platform APIs, data access rules, or automation capabilities.

6.5 Limitations on Lifetime Access

If a Service includes lifetime access or extended replay rights, such access is contingent upon the continued availability of the Third-Party Platform hosting the materials. Should the platform become unavailable, Saundra Goldman may provide an alternative delivery solution at its discretion but is not obligated to recreate or rehost retired materials in perpetuity.

7: PRIVACY & DATA POLICY

Our Privacy Policy (available at [https://www.saundragoldman.com/updated-privacy-policy]) governs how we collect, store, and use personal information. By using our Services, you consent to:

Receiving email and SMS communications from Saundra Goldman (opt-out available at any time);
The use of cookies, pixels, and analytics tools to improve Services and measure performance;
Secure storage of your account and transaction information;
Aggregated, anonymized data being used for internal business optimization, service development, and marketing.

8: TESTIMONIALS, RECORDINGS & PUBLIC COMMENTS

8.1 Consent to Use

By participating in any Saundra Goldman program, membership, challenge, event, or other Service, you acknowledge and agree that any feedback, comments, posts, messages, or statements you make – whether in a Saundra Goldman-hosted community (including Kajabi Communities), on group or private calls (including webinars and Zoom meetings), via testimonial collection forms, through direct communication with a Saundra Goldman team member, or on public social media – may be collected, recorded, published, and used by Saundra Goldman for marketing, educational, or promotional purposes.

8.2 Recorded Calls

Group coaching calls, workshops, masterclasses, Q&A sessions, and certain private 1:1 (one-on-one) calls may be recorded. By participating, you consent to your voice, image, statements, text-based comments, and contributions being recorded and used in replay libraries, training archives, marketing, advertising, or promotional materials. You waive any right to review or approve such recordings prior to use.

8.3 License Granted

You grant Saundra Goldman a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable license to use, reproduce, distribute, display, publish, adapt, edit, transcribe, and create derivative works from your testimonial, comments, or recorded contributions, in whole or in part, in any media format (including but not limited to: websites, emails, advertisements, sales materials, landing pages, social media channels, case studies, and live or recorded presentations).

8.4 Identification

Your name, likeness, business name, title, geographic location, and any other identifying details voluntarily provided may be used alongside your testimonial or recorded contribution unless you request otherwise in writing before publication.

8.5 No Expectation of Privacy

Comments made inside Saundra Goldman platforms, communities, or group settings should not be considered private or confidential. Participation in these spaces means your contributions may be visible to others and used by Saundra Goldman in accordance with these Terms.

8.6 No Compensation

You will not receive payment, royalty, or additional services in exchange for Saundra Goldman’s use of your testimonial, comment, or recorded contribution, and you waive any right to inspect or approve the final version before it is used.

9: COMMUNITY STANDARDS

9.1 Purpose

Saundra Goldman provides communities, coaching environments, and event spaces intended to foster respectful, productive, and supportive interaction. By participating in any Saundra Goldman community (including Kajabi Communities), live or recorded calls, messaging platforms, or in-person events, you agree to the following standards.

9.2 Respectful Engagement

You will treat all participants, staff, and guests with respect, professionalism, and courtesy. Disagreements must be expressed constructively and without personal attacks, inflammatory language, or harassment.

9.3 Confidentiality

You will maintain the confidentiality of all peer and coaching discussions, including strategies, personal stories, and shared resources, unless you have the explicit written consent of the individual(s) involved to share outside the group.

9.4 Prohibited Conduct

You agree not to engage in any of the following:

Harassment, bullying, or intimidation
Discrimination or hate speech based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
Defamation, threats, or incitement of violence
Unsolicited pitching, spamming, or recruitment of participants for your own programs, products, or services without prior written consent from Saundra Goldman
Sharing of illegal, harmful, or unsafe content

9.5 Intellectual Property Respect

You may not copy, distribute, or repurpose proprietary content, materials, or strategies shared within Saundra Goldman programs or communities without prior written permission.

9.6 Enforcement and Removal

Saundra Goldman reserves the right, in its sole discretion, to remove any participant from a program, event, or community – temporarily or permanently – without refund, if their conduct violates these Community Standards or otherwise disrupts the learning environment. Removal may also result in the revocation of access to related materials and platforms.

9.7 No Expectation of Privacy in Group Settings

While Saundra Goldman expects all participants to honor confidentiality, Saundra Goldman cannot guarantee privacy for information shared in group settings. You should exercise discretion when sharing personal or sensitive information.

10: DISCLAIMERS & NO GUARANTEES

10.1 Educational Purpose Only

All Saundra Goldman programs, products, services, and materials (“Services”) are provided for educational and informational purposes only. Nothing in our Services should be taken as legal, financial, medical, therapeutic, or other professional advice. Always consult a qualified professional before making decisions that could affect your business, finances, health, or well-being.

10.2 No Earnings or Performance Guarantees

Saundra Goldman does not guarantee specific results, whether financial, business, personal, or otherwise, from your use of our Services. Any examples, testimonials, case studies, or income reports are provided for illustration only. Your results will depend on your individual circumstances, skills, market conditions, and other factors outside of Saundra Goldman’s control.

10.3 Assumption of Risk

All decisions made based on information provided by Saundra Goldman are made at your own risk. You accept full responsibility for your actions and for any resulting losses, damages, or consequences.

10.4 Compliance with Laws

You are solely responsible for ensuring that your participation in Saundra Goldman programs and the implementation of any strategies comply with all applicable laws, regulations, and professional standards in your jurisdiction.

10.5 Third-Party Tools and Platforms

Our Services may reference, integrate with, or require the use of third-party tools, software, or platforms. Saundra Goldman is not responsible for changes in functionality, enforcement of policies, outages, or account issues caused by third-party providers.

10.6 Release of Claims

To the fullest extent permitted by law, you release Saundra Goldman, its owners, officers, employees, contractors, and affiliates from any liability for direct, indirect, incidental, consequential, or special damages. This includes loss of profits, loss of data, or business interruption, arising from your use of or reliance on our Services.

11: LIMITATION OF LIABILITY

11.1 Maximum Liability

To the fullest extent permitted by law, the total liability of Saundra Goldman, its owners, officers, employees, contractors, agents, and affiliates (“Released Parties”) for any claim arising out of or relating to this Agreement, the Services, or your use thereof, whether in contract, tort, or otherwise, shall not exceed the amount you actually paid to Saundra Goldman for the specific program, product, or service giving rise to the claim.

11.2 Excluded Damages

In no event shall the Released Parties be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:
(a) Loss of revenue, profits, savings, or goodwill;
(b) Business interruption or delay;
(c) Loss of data, use, or opportunity;
(d) Personal injury or emotional distress; or
(e) Claims by third parties arising from your actions or omissions.

11.3 Third-Party Platforms

Limitations of liability relating to third-party platforms, tools, and integrations are set forth in Section 6 (Platform Dependencies), which is incorporated into this Agreement by reference.

11.4 Force Majeure

Saundra Goldman shall not be held responsible or liable for any delay or failure in performance caused by events outside its reasonable control, including but not limited to acts of God, natural disasters, public health emergencies, pandemics, strikes, labor disputes, supply chain interruptions, war, terrorism, civil unrest, government actions, or internet or communication failures.

11.5 Allocation of Risk

You acknowledge and agree that the limitations set forth in this section are fundamental elements of this Agreement and that Saundra Goldman would not be able to provide the Services without such limitations. These limitations shall apply even if any remedy fails of its essential purpose.

12: GOVERNING LAW & DISPUTE RESOLUTION

12.1 Governing Law

This Agreement and any dispute, claim, or controversy arising out of or relating to it, the Services, or your use thereof shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.

12.2 Good Faith Resolution

In the event of a dispute, the parties agree to first attempt to resolve the matter in good faith through written communication. You must send a detailed written description of the dispute to [email protected], and Saundra Goldman will respond within a reasonable timeframe.

12.3 Binding Arbitration

If the dispute cannot be resolved informally, the parties agree to submit it to final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. The arbitration shall:
(a) Be conducted by a single neutral arbitrator experienced in commercial contract disputes;
(b) Take place in Austin, Texas, unless otherwise mutually agreed;
(c) Allow participation via remote means (video conference) if physical attendance would cause undue hardship;
(d) Be confidential, with the award final and binding and no appeal rights except as provided under the Federal Arbitration Act.

12.4 Waiver of Class Actions and Jury Trials

To the fullest extent permitted by law, both parties agree to resolve disputes solely on an individual basis and waive any right to bring or participate in a class, collective, or representative action. Both parties also waive any right to a jury trial in any proceeding.

12.5 Small Claims Court Exception

Either party may bring an individual action in small claims court for disputes or claims within that court’s jurisdiction, provided the matter remains in such forum and is not removed or appealed for consolidation with another action.

12.6 Attorneys’ Fees

In any arbitration or proceeding to enforce rights under this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs, except where prohibited by law.

13: AMENDMENTS

13.1 Right to Modify

Saundra Goldman reserves the right to amend, update, or revise these Terms, the Privacy Policy, and any Product Addendum at any time, in our sole discretion, to reflect:
(a) Changes in our Services, pricing, features, or program structure;
(b) Modifications required by law, regulation, or industry standards;
(c) Updates to address security, operational, or technical issues;
(d) Clarifications or improvements to enhance user understanding.

13.2 Notice of Material Changes

For changes deemed material, such as alterations to refund policies, dispute resolution provisions, or core service obligations, Saundra Goldman will notify you by:
(a) Email to your account address on file; and/or
(b) Prominent notice within the platform or program dashboard.

13.3 Effective Date and Acceptance

All changes are effective immediately upon posting unless otherwise stated. Continued use of the Services after notice constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, your sole remedy is to discontinue use of the Services and, where applicable, request cancellation per the relevant Product Addendum.

13.4 Version Control

Saundra Goldman may maintain an archive of prior Terms for reference. The version in effect at the time of your purchase or most recent renewal will apply unless a change is legally required to take immediate effect.

14: CONTACT & SUPPORT

14.1 Primary Contact Channel

All program-related inquiries, support requests, and account issues must be submitted in writing to [email protected]. This ensures proper tracking and timely responses. Messages sent via personal social media accounts, direct messages to team members, or unrelated channels may not be received or acted upon.

14.2 Response Times

Saundra Goldman aims to respond to most inquiries within two to three business days, excluding weekends and U.S. federal holidays. Complex issues requiring escalation, legal review, or third-party intervention may take longer.

14.3 Client Responsibilities

You are responsible for:
(a) Monitoring the email address associated with your Saundra Goldman account for updates, deliverables, and support responses;
(b) Providing requested information, documentation, or access credentials promptly;
(c) Notifying Saundra Goldman in advance if you anticipate delays in responding to support follow-ups.

14.4 Limitations on Support

Saundra Goldman is not responsible for:
(a) Missed deadlines, bonuses, or access expirations caused by delayed client communication or incomplete deliverables;
(b) Access issues due to outdated or unsupported devices, browsers, or internet connectivity;
(c) Issues resulting from third-party platform outages, policy changes, or account restrictions.

14.5 Scope of Support

Standard support includes help with accessing purchased Services, navigating program content, and clarifying timelines or policies. Support does not include business coaching, strategic consulting, or unrelated technical troubleshooting unless expressly stated in your program tier.

15: LOW-TICKET OFFERS (LTOs)

15.1 Definition and Scope

For the purposes of these Terms, “Low-Ticket Offers” or “LTOs” are digital products, courses, templates, or bundles sold by Saundra Goldman with a retail price under $500 USD.

15.2 All Sales Final

All LTO purchases are final and non-refundable. These products are delivered instantly or within a short time after payment. You waive any right to chargebacks, refunds, or cancellations except where required by law.

15.3 License and Usage Restrictions

Purchases grant a single, non-transferable license for one individual. Content may not be shared, resold, reproduced, or distributed without written consent from Saundra Goldman. Bulk licensing, corporate use, or group access requires a separate written agreement.

15.4 No Live Coaching or Private Support

Unless explicitly stated at checkout, LTOs do not include live coaching, personalized feedback, private consulting, or community access.

15.5 Platform Dependency

Some LTOs require the use of third-party platforms, tools, or integrations (including but not limited to ManyChat, Instagram, Facebook, Google Drive, Delphi). Saundra Goldman is not responsible for outages, policy changes, or access restrictions imposed by these third parties, or for any resulting loss of access, functionality, or data. You are responsible for complying with all applicable terms of those platforms.

15.6 Compliance and Legal Use

You are solely responsible for ensuring that your use of any LTO complies with all applicable laws, including GDPR, CAN-SPAM, and local marketing regulations, and with the rules of any platform where the materials are used. Prohibited uses include spam, scraping, or unauthorized data harvesting.

15.7 Modifications and Termination

Saundra Goldman may update, modify, or remove LTO content at any time without prior notice, provided purchased materials remain accessible for the stated access term. Access may be revoked without refund if you violate these Terms or applicable laws.

16: ACCEPTANCE & ELECTRONIC SIGNATURE

By completing a purchase, checking any box indicating agreement to these Terms of Use, or otherwise accessing any Saundra Goldman program, product, membership, or service (collectively, “Services”), you:

Acknowledge that you have read, understood, and agree to be bound by these Terms of Use, including any applicable Product Addenda or supplemental policies incorporated by reference.
Consent to enter into this Agreement electronically, and acknowledge that your electronic acceptance carries the same legal force and effect as a handwritten signature.
Affirm that you are at least 18 years of age and have the legal capacity to enter into this Agreement.
Understand that your continued access to or use of the Services constitutes ongoing acceptance of the then-current Terms of Use, as they may be updated or modified from time to time in accordance with Section [Modifications & Termination].
Agree that all disputes arising under or related to this Agreement will be resolved in accordance with the dispute resolution, governing law, and jurisdiction provisions contained herein.

If you do not agree to these Terms of Use in their entirety, you must not purchase, access, or use any Saundra Goldman Services.